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- Introduction
- _COVID & Workplace
- _Introductory Survey
- Interviews
- __Interview Introduction
- __Case: Carlos
- __Case: Lorena
- __Case: Luis
- __Case: Sandra
- Communication
- _Channels
- _Change by COVID
- Tasks/Skills
- _Motivation
- _Productivity
- _Emotional Intelligence
- Work from Home
- _Home Office
- _Starting a New Job
- _Workplace Organisation
- Conclusion
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Luis “The Employee Who Misses Socialising”
Communication Luis is currently a team member in the Department of Administration, where Carlos (from the first interview) is his direct supervisor. Luis expressed that his job, which he has been doing for the past two years, is well defined and straightforward and that he has no problems working remotely. While most of his tasks remained the same since the pandemic, the communication with the rest of the team has changed. Luis uses the internal chat programme to reach out to his colleagues and his boss in order to ask a question or to share i…
Sandra “The Unsatisfied”
Productivity Since working remotely, Sandra expressed that productivity has been increasing. She has more autonomy to organise her office and personal time. Some days can be full of follow-up meetings, but these are “down to the point”, without any “chit chat”, making the meetings shorter and concise. Sandra’s office hours now vary more during the home office time, depending on how advanced her projects are. So while some days she may work more than is required, other days it may be less. Communication and relationships Sandra misses physical…
Carlos, “The Delegator”
We interviewed a 46-year-old manager, Carlos, who since 2012 has been in charge of a team of four people in the Department of Administration in a large insurance company in Mexico. The average age of his team is around 30 years. In March 2020 the entire company started working in home office modality due to COVID-19; a challenge never experienced before. Productivity Carlos and his team have been adapting to this new way of working slowly. Now, Carlos’ agenda is always full with follow-up Zoom meetings, either one-on-ones or team sessions. Thi…
